Respond to breakdowns and motor vehicle crashes for the general public and public agencies. Understand company policies for protecting, securing, and storing vehicles. Load and unload damaged vehicles using methods that prevent further damage to customer cars or company equipment, working as required and on call when scheduled. Familiarize yourself with the documentation, information, and privacy of customer information. Estimated number of hours scheduled per week: 40-65 hours, Monday through Sunday. The typical schedule is 4 days on, 3 days off..

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responding to Service Calls:

Receiving and responding to calls from stranded motorists, law enforcement, or roadside assistance companies. 

Vehicle Recovery:

Safely securing and towing vehicles to repair shops, impound lots, or other designated locations. 

Roadside Assistance:

Providing services like jump-starts, tire changes, fuel delivery, and lockout assistance.

Accident Assistance:

Responding to accident scenes, assessing damage, and safely loading vehicles onto the tow truck. 

Private Property & Law Enforcement Tows:

Removing illegally parked vehicles and transporting them to impound lots. ( not repo work)

Paperwork and Documentation:

Completing necessary paperwork, including service records and incident reports. 

Vehicle and Equipment Maintenance:

Ensuring the tow truck and equipment are in good working condition, performing basic maintenance, and keeping the work area clean. 

Communication:

Communicating effectively with dispatchers, customers, and other relevant parties.

Customer Service:

Providing courteous and professional service to customers in stressful situations. 

Safety Compliance:

Adhering to all safety regulations and traffic laws

Before driving a tow truck or taking over from the previous shift, check for the mechanical soundness of various interior and exterior operating function systems using a pre-trip checklist. Performs post-driving and inventory inspections following company guidelines

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities/ other than yourself.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required. Knowledge of safe driving practices, laws, rules, regulations, and precautions related to operating a vehicle; traffic signs and devices; safe motor and vehicle driving techniques; and state rules regarding traffic safety and passenger loading is required. Proficient in the ability to communicate effectively; observe safety regulations; exercise sound judgment in varying weather and traffic conditions; maintain records; and maintain effective working relationships with other employees, public agencies, and office staff. work independently and coordinate schedules.

EDUCATION AND EXPERIENCE

High school graduation or equivalency and two years related experience; or a satisfactory combination of experience and training which demonstrates the knowledge, skills, and ability to perform the above-described duties. Basic knowledge of safety practices, laws, rules, regulations, and precautions in operating a vehicle.

TYPICAL PROBLEMS ENCOUNTERED

Road and weather conditions could be hazardous at times—challenging work conditions or terrain. There is the possibility of mechanical breakdowns. Behavioral or medical problems may be encountered with the customers when assisting them.

JOB CONTACTS

Contacts are with the public, police agencies, and public entities, such as Fire departments and utility companies.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Fill out reports and provide accurate information.

MATHEMATICAL SKILLS

Ability to add, subtract, and multiply.

REASONING ABILITIES

Common sense understanding to carry out detailed and/or oral instructions. Ability to deal with problem solving, adaptability to change or prioritize tasks in order of importance. Ability to work as a team member and willingness to support and backup fellow shift employees.

OTHER SKILLS AND ABILITIES

Demonstrating the ability to organize and manage time, and operate various tow equipment proficiently in a safe manner, showcases the skills of a tow operator or the ability to learn and retain skills and knowledge.

CERTIFICATES, LICENSES, REGISTRATIONS

Possession of a valid Oregon Driver's License, with a safe driving record. Potential for increased pay rate if you possess a current CDL with the proper endorsement or the ability to obtain within 30 days of hire.

BACKGROUND INVESTIGATION

Those employed in this position are subject to a DOT pre-employment physical and a criminal background investigation. Conviction of a crime will not necessarily disqualify an individual for this classification, but it is handled case by case.

Pre-employment and random company drug testing, and ongoing testing in accordance with Department of Transportation (DOT) guidelines, are required.

WORK ENVIRONMENT

Most of the work involves driving a tow truck or company vehicle to pick up and drop off disabled or crashed vehicles at dedicated locations. The position requires the ability to work with individuals from both the public and private sectors. The position requires the driver to assist, communicate, and work closely with the customers or the public agencies involved in transporting them and their vehicles to their destination when needed. When not driving, the trucks need to be maintained, inventoried, and kept clean.

On call and night shift required on part of regular schedule hours.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Light to moderate physical activity, walking, kneeling, bending over, traversing uneven terrain for short periods of time, ability to carry 30lbs or less.  

$19.60 – $32.00  

About Us:

Mast Brothers Towing is a private company established in 1969. We have six locations and primarily cover the Oregon Coast from Waldport to Brookings, OR, and inland to the I-5 Corridor—roughly covering 12,000 square miles. Our company works closely with police agencies and a variety of special teams for sensitive jobs and recoveries.   By combining our services, we have working relationships with city, county, and state agencies, as well as our customers. Our Vision: To be the leader of towing and recovery service on the Oregon coast, providing quality customer service, quick response times, and modern, leading-edge equipment for our drivers.

• Equal Opportunity Employer

Driver benefits:

$19.60/ hour- $32.00 / hour starting wage, based on experience, qualifications, and understanding of job policies and clerical understanding of file documentation.

• 401 (k) Retirement Savings Plans (Benefits offered), employer match

• Competitive pay
• Shift differential pay
• Emergency on-call stipend incentives
• Annual increase potential
• PTO, paid holidays, and bonuses
• CDL training after 1 year
• Opportunities for growth

• $200 Commercial Learner's Permit bonus*
• No experience necessary. We offer assistance for CDL training!